furnace repairMarshall Mechanical is a business with a family history of hard work and dedication to quality work in the Indianapolis area. Owner, Erik Marshall learned the ropes of the business from his father who owned a heating and air conditioning company. Erik went on to receive his formal education from the Refrigeration Service Engineers Society (RSES). While working for other HVAC contractors, Erik learned that the number one key to business is customer satisfaction. His frustration with working for contractors who had little concern with customer service led him to create Marshall Mechanical. “Our customers are the life-blood to my business. We run on 85% referral because we treat our customers right! I have worked for companies whose morals and values did not reflect my own and that is why I treat my customers the way I want to be treated.”

Erik Marshall

 

 

“I believe customers should be treated with great respect and their individual personal needs attended to. I have little patience for companies that use extreme hard sale techniques to earn my business and refuse to push that behavior on my clients. All my customers receive, and deserve an explanation of how our products and services assist them. We take time to explain and answer our HVAC customer’s questions. These qualities incorporated with courteous service create “A Company YOU Can Rely On.”

-Erik Marshall